Errors: New Bug

Bug Tracking – Report a New Bug

Note that it is advisable to search the Raincode Legacy Compilers reported bugs database before reporting a bug. This ensures that a bug that has already been reported by another user doesn’t get reported multiple times, which would obviously be inefficient.

If the bug is unknown, report it using the report entry form. If the bug exists and has not been resolved, you can add additional information to the existing bug by using the Add Comment option. If the bug exists and has been resolved, please upgrade to the latest version of Raincode Legacy Compilers.

Because it often proves useful, we have provided the facility to add files to the bug reports you submit. This can be done at any time by clicking on the Attachments link at the top of the bug report.

You can report a new bug at any time.

Procedure:

  1. Click the Report a Bug link on the Bugtracking Facility page. The Report a New Bug page will appear.

    Reporting error on Raincode Online: procedure 12 Raincode Bugtracking Facility – Report a New Bug
  2.  

  3. To make sure that the bug you wish to report doesn’t already exist in the Raincode Legacy Compilers bug reports database, you can search the database for known bugs before proceeding to report the new Click the Search our Database link on the Report a New Bug page.To add a new bug report to the
  4. To add a new bug report to the Raincode Legacy Compilers database, click the Report a New Bug link on the Report a New Bug page. The Bug Report page will appear.
  5. Note that, fields marked “*” are mandatory.

    Reporting error on Raincode Online: procedure 13 Raincode Bugtracking Facility – Bug Report page

  6. Select the relevant product (project) from the Product drop-down list
  7. Select the relevant Raincode Legacy Compilers version from the Version drop-down list
  8. Enter the relevant keywords to be used in future searches in the Keywords box
  9. Select the description that best describes how frequently the bug occurs from the Frequency drop-down list. The descriptions are explained in this document
  10. Select the description that best describes the severity of the bug from the Severity drop-down list. Severity is an indicator of the seriousness of the bug. The descriptions are explained in this document
  11. Enter a short description for the new bug report in the Summary box. The description is used when referring to the report, for example, when searching for a bug report via the Search a Report page
  12. Enter an appropriately long description for the report in the large blank box provided
  13. Click the Submit button to save your bug report to the Raincode Legacy Compilers.
  14. The relevant person will be notified immediately of the existence of your bug report. That person will assign responsibility for managing the bug to the relevant people. Once your bug report has been successfully submitted to the Raincode Legacy Compilers database, the Your report is successfully registered page will be displayed.

    Reporting error on Raincode Online: procedure 14Raincode Bugtracking Facility – Your report is successfully registered page

  15. If there are no files to submit, you can simply click the “view the report” link to display the report you just submitted. The Bug Report page will appear. Note that it can sometimes be useful to add a file to your report to give Raincode more information about the context within which the bug occurs. This makes it easier to reproduce the bug and gives us a greater opportunity to formulate the appropriate solution, with minimum delay.
  16. Reporting error on Raincode Online: procedure 15Raincode Bugtracking Facility – Bug Report page

  17. To add a supporting file simply click the add a file link on the Your report is successfully registered page. The Report bug (attachment) page will appear.
  18. Reporting error on Raincode Online: procedure 16Raincode Bugtracking Facility – Report bug (attachment) page

    • Click the Browse button to navigate to the desired file. Attach it to your bug report in the File box
    • Enter a brief description of the attachment file and its significance to the bug report in the Description box
    • Click the Attach button to attach the file. The following Attachments pane will appear immediately above the Report bug (attachment)
  19. Reporting error on Raincode Online: procedure 17 Raincode Bugtracking Facility – Attachments pane

  20. In the Name column, click on the name of the attached file to view its details. The Attached file page will appear.
  21. Reporting error on Raincode Online: procedure 18Raincode Bugtracking Facility – Attached file page

  22. If you wish to download the attached file, click the relevant download link. The Download method page will appear.
  • To open the file to view immediately, or to save the file to a location of your choice, click the Browse button, then click the OK button. An Opening dialog box will appear and you can choose to open or save the file. Please allow for a delay of a minute or more (depending on the size of the file). This may occur before the system prompts you to save the file. Please be patient
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