Privacy Policy 2018-05-23T11:55:46+00:00

Privacy Policy

Who we are

Raincode SPRL
Rue de la Caserne 45
1000 Brussels – BELGIUM

Our website address is: https://www.raincode.com, the website is fully hosted by Siteground. We use WordPress as content management system.

What personal data we collect and why we collect it

Contact forms

For contact forms, we are using WordPress plugins: Contact Form 7 and Flamingo. Theses plugins have been developed by Rock Lobster, LLC.

When visitors leave comments or fill in a contact form on the site, we collect the data shown in the contact form, and also the visitor’s IP address and browser user agent string to help with spam detection.

Cookies

We use Hubspot Reports & Analytics Tracking Tools for general statistics. HubSpot’s tracking code sets the following cookies when someone visits your site. These cookies fall into two general categories:

1.Functional cookies: these cookies do not require consent.
2.Consent banner cookies: there are cookies included in the consent banner under GDPR.

Specific cookie names and descriptions are listed below, as well as tracking information for the ads tool and cookies from third-party systems:

1. Functional cookies

__hs_opt_out
This cookie is used by the opt-in privacy policy to remember not to ask the user to accept cookies again. This cookie is set when you give users the choice to opt out of cookies.
(Expires: 2 years)

__hs_do_not_track
This cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, which still allows anonymized information to be sent to HubSpot.
(Expires: 2 years)

__hs_testcookie
This cookie is used to test whether the visitor has support for cookies enabled.
(Expires: Session cookie)

hs_ab_test
This cookie is used to consistently serve visitors the same version of an A/B test page that they’ve seen before.
(Expires: Session cookie)

2. Consent banner cookies 

__hstc
The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
(Expires: 2 years) 

hubspotutk
This cookie is used to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.
(Expires: 10 years) 

__hssc
This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
(Expires: 30 min) 

__hssrc
Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.
(Expires: None. Session cookie) 

What information do we store?

We store user input data sent through the contact forms on this website (First Name, Last Name, Company , Country, Phone Number, Email, Message, along with meta information about the submissions, including the time stamp, the origin IP address, and the user agent [browser]).

Where does the information go?

We use the Contact Form 7 plugin to manage contact form submissions. The information is sent as email messages that only a select few are allowed to access. The information is also stored in the database of Phidani Software SPRL., on their hosting server for backup and later reference purposes. We use the Flamingo plugin to safely manage this data.

A copy of the submission information is stored in our in-house database. Our Customer Relation Management system, which is hosted by us, has access to these informations.

How long do you keep the information?

We don’t set a particular time limit on storing information because we need it for future reference. If you want your information to be removed from our database, please contact us (info@raincode.com) . We will remove it anytime there are concerns about your privacy.

Do you share the information with other parties?

We share our database with others companies from the SlashKernel group (legal name Phidani Software SPRL).

Anonymised data

We use Google Analytics and WPStatistics to collect anonymized data which allows us to have general statistics about our website traffic.

This website stores some user agent data. These data are used to provide a more personalized experience and to track your whereabouts around our website in compliance with the European General Data Protection Regulation. If you decide to opt-out of any future tracking, a cookie will be set up in your browser to remember this choice for one year. I Agree, Deny
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